Upgrade Notice: See below
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Service Status Information
8/12/2010
At about 2PM CST time one of our UPS battery backup units failed and service
was lost. The unit was replaced and services were restored.
At the same time our main Virtualempire.com server suffered a main system
board failure and it was replaced as well.
All services were restored and we are 100 percent again.
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Virtual Empire's new look
July 1st 2009
We have updated our website design to make services faster
to find and use. Our new "Search on site:" feature allows
you to search for any topic related to your services such
as.
payments
email
shopping cart
right from any page on our site! As always we are here to
help and if you have any questions let us know.
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Virtual Empire's updated expansion notice.
on
5-5-2009
Our Office/Data center move went very well, We had a small army
of people that worked very hard to "very" carefully pickup, move and re-assemmble
ALL our servers, routers, network hubs and equipment
into our new Data Center/Office.
We now have more room to grow as well as better enviromental
controls!
As with any move you find things that need updates, we will be upgrading
and replacing server componients that reported problems during the move.
Mainly power supplies of the servers which after running nonstop for
"years" need replacement.
We look forward to providing quality servcies for years to come in our
new expanded location.
Virtual Empire's expansion notice.
on
5-2-2009
We want to tell you about some exciting news here at Virtual Empire, We have out grown our current data center and we need to expand!
Virtual Empire owns and operates our own data center, this means we own and
manage all the equipment necessary to provide you with the services we offer.
One advantage is we support everything and if there's a question we can resolve it fast without calling someone else. Many other service providers out source there support, employees and there computers, so what's left you be the judge.
Over the past 10 plus years, We have upgraded our data center 3 times and performed countless feature upgrades to continue to bring new performance and features to our customers.
Many of you have been with us for many of these years and we value your business and it's your continued loyalty that has helped us grow.
Now some may say why are you upgrading during the economic times the country is in? Virtual Empire's business plan has been based on solid decision and keeping costs down. This has helped us avoid large debt and build a valued service.
We offer affordable services without the gimmick pricing that many of our competitors have done and failed.
In the end its valued customers like you that help us grow. We are here for you as much as you are here for us and if there's anything we can do just let us know!
The expansion plan:
The first weekend of May, May 2nd and 3rd, 2009 we will be moving all our equipment into our new data center. Luckily it's on the same floor in our office
building, so its not that far.
During the move services will be interrupted, but we have a plan to keep the
service interruption as short as possible.
We are estimating 2 - 4 hours on Saturday May 2nd between 12:00PM and 4:00PM for total service down time.
During this time any emails sent to your email accounts will simply be put on hold by the sending mail servers and should get delivered after we bring everything back up. All other services will not be accessible.
If you have any questions regarding this expansion as always feel free to contact us.
http://www.virtualempire.com/support
or
1-877-824-4678
Virtual Empire Web hosting Trouble shooting steps.
Having Email Problems Try our New Connection testing tools
Virtual Empire has always been a leader when it comes to support
services and to provide our customers with higher levels of service
we have developed a online tool to test your network connection when
you are having Email or Connection issues.
The following online test will allow you to test your connection to
our servers in the event that you are having troubles accessing your
services.
Connection test
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